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Opinion: Indian Census data brings out lies, damned lies and loos

By Nilanjan Mukhopadhyay Thu, Mar 15, 2012 1:40AM UTC View Comments

Babloo alias Babban reached for his mobile with a swagger and dialled the number of Durlabh Sauchalaya. He disconnected after one ring. The specially installed software tracked the missed call from Babloo alias Babban using the real-time call location tracker system and forwarded the address to the Toilet-On-The-Move department of the company. In a few...

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Chinese academic leads war against Android malware

By NC State University Wed, Dec 14, 2011 12:33AM UTC View Comments

Smartphones are one of the fastest growing markets in the technology sector, and Android has the largest share of that market. So identifying malware that attacks Android users is becoming more and more important. Xuxian Jiang, an assistant professor of computer science at NC State in the US, is a global leader in the field...

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Why Indian companies need to take care of customer care

By Nilanjan Mukhopadhyay Sat, Oct 08, 2011 1:43AM UTC View Comments

Fifteen years ago a friend pronounced with complete conviction: “The quality of a consumer product company is reflected in the quality of the receptionist / telephone operator.” He enacted a scene out of his experience that day to buttress his point. The poor woman in the front office had a harrowing time alternating between playing...

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Reliance loses 1 mn customers to mobile number portability

By Subir Ghosh Thu, Aug 11, 2011 7:08PM UTC View Comments

Anal Ambani has been questioned in 2G spectrum probe. Pic: AP.

The Reliance Communications website describes itself as India’s number one network. It certainly isn’t if you consider the number of subscribers it has lost in the first five months since the mobile number portability (MNP) facility was introduced in India – it lost a whopping 1,166,643 net subscribers till June 30. Reliance’s loss is more...

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Rumour: Apple to target Asia with Sept budget iPhone launch

By Jon Russell Tue, Jun 28, 2011 12:00PM UTC View Comments

The much-speculated launch of the new generation Apple iPhone may include a ‘budget’ (iPhone 4S) version of its current flagship device alongside a new fifth generation (iPhone 5) smartphone in September, according to a note from Deutsche Bank. The bank’s analyst, Chris Whitmore, believes that the speculated dual model launch is specifically targeted at growing...

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